Come join our wonderful hospitality team at the Holiday Inn Express Round Rock as an Assistant General Manager where your professionalism, attention to details, and customer service skills will shine.

We would like to welcome to our team a candidate who can:

• Be100% focused into customer satisfaction,
• Respond to all customer calls/emails/requests the day they are received,
• Work with all team members to proactively be ready for our guests through effective daily meetings, room inspections, reviewing front desk reports, etc,
• Be visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive,
• Communicate effectively with all team members and ensure daily meetings are effective and fun for the staff,
• Ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards,
• Celebrate team member success and communicate results to all team members,
• Participate with the annual engagement survey and ensure all employees can participate,
• Holds employees accountable to all hotel policies and procedures,
• Achieve budgeted revenue and profit goals,
• Accurately submit payroll ensuring employee checks are correct,
• Oversee all accounting procedures and controls and ensures tight control procedures are in place. Employees are held accountable and trained, when necessary,
• Complete the hotel profit tool weekly and submits when due,
• Complete the month end checklist,
• Oversee all accounts receivables and ensures all A/R is collected on,
• Ensure payables are processed weekly in accordance with company procedures,
• Maintain all appropriate PAR levels and that ordering in all departments is done based on the established PAR levels.
• Ensure on property sales efforts are in place and used to help drive the sales results,
• Maintain a good working relationship with the competitor hotels to help drive leads,
• Effectively manage all recruiting, selection, orientation, training, and performance planning,
• Maintain accurate employee files in both docdockit.com and on property that are always secured and that comply with all local and federal laws and regulations,
• Administrate all hotel policies and procedures,
• Be “Hands On” and jumps in any area to assist employees,
• Maintain all required certifications,
• Inspect rooms and public areas daily,
• Recognize and correct any safety or security hazards,
• Ensure all required inspections, tests, and certifications are completed when due,
• Oversee scheduling of all employees to ensure all required shifts are covered and within budgeted labor guidelines,
• Ensure all required documentation is available and completed as required,
• Work to ensure all rooms are in service and all equipment is working order,
• Make sure there is a strong GCPM program in place and that all rooms and equipment are maintained properly.

Ideal Candidates:

• Need to have exceptional customer service skills.
• Demonstrate ability to multi-task.
• Ability to work with little or no supervision.
• Need to have good communication skills.
• Need to have financial understanding.
• Previous experience required.

Work hours will be discussed in detail throughout the process as well as salary.

Full time associates with 30+ hours average per week, we offer a comprehensive benefits package to full-time employees that includes medical, vision and dental coverage, paid time off and much more.