Salary: Not informed
Work schedule: Negotiable
11:00 PM - 7:00 AM
11:00 PM - 7:00 AM
Contract type:
Job audience: General
Description:
Come join our wonderful hospitality team at the Holiday Inn Express Round Rock as a Night Auditor where your professionalism, attention to details, and customer service skills will shine.
We would like to welcome to our team a candidate who can:
• Smile and greet every person that walks through our doors,
• Always provide the highest quality of service,
• Promptly and effectively deal with any guest complaints or requests,
• Check guests in and out of the hotel in accordance with all brand standards,
• Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary,
• Always use appropriate telephone scripted greetings,
• Complete all required brand training within appropriate hotel established timelines,
• Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist,
• Properly maintain cash drawer at the appropriate level and follow all cash handling procedures,
• Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift,
• Must be able to move/lift items weighing up to 50 lbs from time to time,
• Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work,
• Verify all front desk transactions and ensure all required back up balances to the Property Management System,
• Effectively complete the Property Management System’s night audit procedures
• Print and complete all required reports,
• Ensure all guest folios are printed and distributed to the guest rooms for all departing guests,
• Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate,
• Carry out all other reasonable requests as requested by the hotel leadership team.
Ideal Candidates:
• Need to have exceptional customer service skills.
• Demonstrate ability to multi-task.
• Ability to work with little or no supervision.
• Need to have good communication skills.
Work hours will be discussed in detail throughout the process as well as salary.
Full time associates with 30+ hours average per week, we offer a comprehensive benefits package to full-time employees that includes medical, vision and dental coverage, paid time off and much more.
We would like to welcome to our team a candidate who can:
• Smile and greet every person that walks through our doors,
• Always provide the highest quality of service,
• Promptly and effectively deal with any guest complaints or requests,
• Check guests in and out of the hotel in accordance with all brand standards,
• Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary,
• Always use appropriate telephone scripted greetings,
• Complete all required brand training within appropriate hotel established timelines,
• Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist,
• Properly maintain cash drawer at the appropriate level and follow all cash handling procedures,
• Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift,
• Must be able to move/lift items weighing up to 50 lbs from time to time,
• Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work,
• Verify all front desk transactions and ensure all required back up balances to the Property Management System,
• Effectively complete the Property Management System’s night audit procedures
• Print and complete all required reports,
• Ensure all guest folios are printed and distributed to the guest rooms for all departing guests,
• Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate,
• Carry out all other reasonable requests as requested by the hotel leadership team.
Ideal Candidates:
• Need to have exceptional customer service skills.
• Demonstrate ability to multi-task.
• Ability to work with little or no supervision.
• Need to have good communication skills.
Work hours will be discussed in detail throughout the process as well as salary.
Full time associates with 30+ hours average per week, we offer a comprehensive benefits package to full-time employees that includes medical, vision and dental coverage, paid time off and much more.
Requirements
Academic:
High school
