Our customer service representatives will receive incoming calls from online customers and retail shoppers, for assistance with inquiries on online purchases and retail support, order and/or tracking status, product inquiries, refunds, exchanges, basic troubleshooting for login issues and account information.

Responsibilities:
Provide prompt and friendly customer support through multiple service channels (phone, email and chat)
Process customer orders, returns, exchanges, etc
Utilizes negotiaion and retention techniques while processing refunds
Promote the brand and loyalty program
Maintain an elevated conversation and exhibit genuine empathy when appropriate

What you will need:
Great English level
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Previous customer service, preferably in call center, and/or retail stores or related fields
Quick learner with the ability to absorb extensive information of our different systems and of our brand's history and products
Multi-tasker, organizational skills and detail oriented
Strong computer literacy (MS Office, Emails and ability to work with dual monitors)
Outgoing and positive personality
Common sense and reasoning skills to handle escalated calls
Tolerance to frustration
Salary: $4,000 mxn Net weekly income (already including bonuses)
Benefits: IMSS, Christmas Bonus (Aguinaldo), Vacations and 25% vacation premium